Shipping

Q. How long does shipping take?
A. Standard delivery usually takes 7–15 business days, depending on your location and product availability.

Q. When will I receive my tracking number?
A. Your tracking number will be sent by email within 1–3 days after your order is processed.

Orders & Returns

Q. Can I change the details of my order?
A. Yes. If your order has not been shipped yet, we can update the information. Please contact us as soon as possible.

Q. Can I cancel my order?
A. Orders can be canceled only before shipping. Once an item has been dispatched, cancellations are not possible.

Products

Q. Who are Lunoa products designed for?
A. Lunoa products are created for anyone seeking calm, comfort, and harmony in their daily life—whether it's for themselves, their home, or their pets.